First Day, Firs Shift

Well, actually, I was a bit disappointed by myself.
I'm lacking the speed that I need to answer those damn tickets fast... Well, I'm hoping to fix this stuff, otherwise this adventure might turn to be very short for me :)))

Anyway, a few words about the users... Well, as the boss says, they are always right. But, knowing a little bit more English would be great before they try to contact us. The biggest challenge is to understand what that pile of words I'm getting actually means... Well, I'll get used to it, I guess. If I have the chance, of course.

The silly thing is that almost 80% percent of the questions are answered in the FAQ, or you can find a quick solution in Google. However, God bless the user cos' he's paying the bills. Of course, if they were smart enough, there would be no need from support guys. So, I guess keeping the status quo is the healthy alternative...